ICCO Electronics

We leverage on high-end Unified Communications & Collaboration applications, deployed on last minute resilient hardware architectures, suited for increasing staff communication, collaboration; their responsiveness and efficiency will be better due to Business Mobility systems – one contact number on the business card, fixed and mobile convergence; no more missed call, no more missed business opportunities.

Call Center solutions play an important role in improving customer relations. Your agents will perform based on their skills and abilities offering best in class services for your customers and collaborators – they will reach the right person from the first time, every time.

We contribute to improving the quality of medical services and patient safety in hospitals and care centers by offering advanced real-time alarming, announcement and location systems interconnected with NEC communication platforms - ICCO Electronics is an authorized distributor for IndigoCare  products through the partnership with NEC Unified Solutions.

 

BYOD (Bring Your Own Device) trend will increase – our solutions are designed based on the approach that puts People at the Center, and their roles and preferences: customers, employees that work in the office or are on the road, operators, employees that are mobile in the company.

We offer the option of secure interconnection of SIP capable telephony systems with the Microsoft Teams platform: Call2Teams and DirectRouting SBC.
Use the MS Teams application from wherever you are and from which device  you want like you would use any SIP softphone application to make outbound calls and receive calls on assigned landline number, or talk to colleagues connected to the telephony system through IP, analog or digital phones.

ICCO Electronics offers the entire NEC communications solution range:
On-premise SMB systems On-premise or virtualized (cloud) Enterprise Systems
- NEC SL2100 - SV9500
- NEC SV9100 - 3C


Benefits:
    •    You pay only for what you need, protecting your investment
    •    The system grows with your company: modular and scalable platforms allow you to make an step-by-step investment
    •    Increase staff efficiency and productivity with unified communication and collaboration solutions
    •    Improve customer satisfaction with contact center solutions

We address the following verticals:
-    Office Environment
-    Hospitality
-    Healtchare
-    Industry
-    Guvernmental Institutions
With high-end Products:
-    TDM & VoIP communication platforms
-    Terminals and endpoints
-    Unified Communication and Collaboration
-    Operator/receptionist applications
-    Unified Messanging
-    Contact Center  (Call Center)
-    Business Mobility
-    Wireless Communication & Real Time Location (IP DECT and WiFi)
-    CTI Applications and Integration
-    Audio & Video Conference and WebRTC
-    Taxi Dispatch solutions – phone based and online

Offering complementary professional Services:
-    Technical consultation for system design
-    Project management
-    System installation and configuration
-    Local support and maintenance
-    Equipment configuration and usage training

 


Telecom references

(some of which are implemented together with our partner Telekom Romania)

Hotels
o    Hilton: Cluj (Duble Tree and Hampton), Double Tree Oradea, Bucuresti and Hampton Iasi
o    Nord Ramada, Hotel Plaza and Golden Tulip, Sheraton Bucharest
o    Zenith, Mamaia
o    Doina, Neptun
o    Complex Iris Mimoza, Jupiter
o    Piatra Mare, Poiana Brasov

Healthcare
o    Sf. Constantin Hospital, OncoCard Hospital, MedLife (PDR) and CLINICCO - Brasov
o    County hospitals in: Bacau, Brasov, Baia Mare, Zalau, Cluj, Pitesti, Emergency Hospital Dolj, Satu Mare, Arges
o    Clinica Dorobanti, Fundeni and Colentina Hospitals
o    Campina, Medias, Baicoi, Medgidia Hospitals
o    CFR Cluj Hospital
o    Polaris Medical Cluj
o    Techirghiol Sanatory
o    Regina Maria

Industry and office environment
o    Celestica, Oradea
o    Autoliv - Lugoj and Brasov
o    Flextronics, Mahle Timioara
o    MOL
o    Tulcea GAZ
o    Gaz Vest, Restart Energy Timisoara
o    Hidro Prahova
o    Stabilus Brasov
o    Robert BOSCH Cluj, Bosch Rexroth Blaj
o    Rulmenti Barlad
o    Solectron Romania
o    Ductil Steel
o    Terapia Ranbaxi Cluj
o    FAN Courier
o    Ropharma

Government Institutions
o    Ministry of Public Finances – 24 locations
o    Universities: Suceava, Agronomy University Timisoara, Electrical Craiova
o    Sibiu and Timisoara Airports
o    Constanta Courthouse
o    Town Halls: Cluj, Tg. Jiu, Sighet, Ghimbav, Rasnov, Lugoj, Pitesti, Ploiesti, Medgidia, Iasi, Nehoiu

Taxi Dispatch Solutions in
o    Constanta: CityTaxi
o    Galati: AS 940, Albertini, Salmatax
o    Braila: Deniz Taxi
o    Buzau: Bucegi
o    Ploiesti: Lodias
o    Pitesti: PIC, Actual
o    Brasov: Martax and Bratax
o    Cluj: Napoca, Clima and Confort
o    Zalau: Taxi PRO
o    Arad: Europa
o    Timisoara: Eurobau

Banking
o    Banca Libra