ICCO Energ

How can you become ICCO Energ's client

- By sending a request in this regard, to the e-mail address:
- By phone at phone number: 0268 / 40 12 53

Standard offers for electricity supply: Electricity supply contracts:
non-domestic consumers with variable price non-domestic consumers
households households
households in the universal service regime households in the universal service regime


For more information about the general conditions of provision in the universal service regime for households, access the following link.

For customized offers depending on the amount of electricity consumed by your company, by the specific activity, the work schedule,  by the agreed commercial conditions etc., please contact us at the email addresses and phone numbers in Contact.

EXPLANATORY GUIDE INVOICE ITEMS

The situation of the planned interruptions on each distribution area for the next period can be checked here:
Transylvania South, Transylvania North, Muntenia North
Oltenia
Muntenia South, Dobrogea, Banat
Moldova

(documents provided only in Romanian)

Electric energy etiquette (2022)
Electric energy etiquette (2021)
Electric energy etiquette (2020)
Electric energy etiquette (2019)
Electric energy etiquette (2018)
Electric energy etiquette (2017)
Electric energy etiquette (2016)
Electric energy etiquette (2015)

Regulations - documents available only in Romanian:    
                         a) Electric Energy Law (Law 13/2007)
                         b) Rules of supplying electric energy to consumers
                         c) Performance standard  for electric energy supply
                         d) Commercial Code of the electric energy wholesale market
                         e) Last options suppliers
                         f)  ANRE Order 3/2022 for the approval of the Regulation on the organization and operation of the online platform for                                   changing the electricity supplier. Regulation from 2022 regarding the organization and operation of the online                                           platform for changing the electricity supplier. You can find the link to access the POSF platform here.
                         g) Order 107/2023 for the approval of the tariffs charged by the designated Operator of the electricity market.
                             Order 9/2023 regarding the establishment of the mandatory quota for the purchase of green certificates for 2022
                         h) Law no. 184/2018 on the approval of Government Emergency Ordinance no. 24/2017 on amending
                             and supplementing law no. 220/2008 for establishing the system for promoting the production of energy
                             from renewable energy sources
                         i) Order 97/2023 for the amendment of ANRE President's Order no. 123/2017 regarding the approval of the                                              contribution for high-efficiency cogeneration and some provisions regarding its invoicing method
                         j) Regulated tariffs applied by the electricity market operator

Consumer's interest information
Main bonds and rights of consumers
Vulnerable customer rights

Reporting

Appendixes performance indicators 2023: Semester 1; Semester 2; Semester 3; Semester 4
Appendixes performance indicators 2022: Semester 1; Semester 2; Semester 3; Semester 4
Appendixes performance indicators 2021: Semester 1; Semester 2; Semester 3; Semester 4; Year 2021
Appendixes performance indicators 2020: Semester 1; Semester 2; Semester 3; Semester 4; Year 2020

Ways of solving complains for end-users of ICCO Energ regarding the electricity & gas supply contracts:

According to the Framework issued by ANRE No.16 from March 18th 2015 for solving end-users complains, as well as the Internal Procedure PO8.4.1 listed below (available only in Romanian language), we would like to inform you that you can contact us using the following methods:
- Telephone number for registering complains: +40 268 401 253; +40 268 041 201
- E-mail:
- On-line form
- Fax number: +40 268 401 287
- By post: 3 Spicului Street, 500460 Brasov, Brasov County

  ANRE Framework Solving Complains

Internal Procedure Solving Complains

From Monday to Friday between 08:00 – 17:00 customer's complains are registered by the Customer Service Department of the Electricity and Gas Supply Division part of ICCO Energ, located in 3 Spicului Street, Brasov city.
Audience schedule is from Monday to Friday between 09:00 – 16:00.
The legal term for submission of complaints is 5 working days from the date of fact and legal deadline for settling the complains is 15 working days.

If ICCO Energ doesn't solve the customer's complains, they have the following rights:
- to address ANRE: 3 Constantin Nacu Street, Bucharest, Sector 2, Zip code 020995, Romania,
Tel: +40 21 327 81 74, +40 21 327 81 00, Fax: +40 21 312 43 65, E-mail:
- to use alternative extrajudicial procedures for solving the complains
- to address the competent courts.

Procedure for granting compensations for domestic consumers in case of deterioration of electronic appliances

According to the procedure set up by ANRE in the order No. 177/2015, we would like to announce you that the electricity suppliers and the network operators must solve the requests received from the domestic consumers, according to the concluded contracts for granting of compensations in case of deterioration of electronic appliances as effect of accidental overcurrent, for which the network operator is hold responsible for.
One can access the afferent procedure and the annexes here (available only in Romanian language):

  ANNEX No. 1
Request for granting compensations - Supplier
ANNEX No. 5
Request for compensations to Distributors Operator
Stages of the Compensation process Decree 177 2015 (1)
Compensations procedure Domestic Consumer

REPORTING COMPLAINTS